Short Term Rental Holiday Letting Agreement for Mallachie Holiday Home


Kinchurdy Road, Boat of Garten, PH24 3BP.


Tel: 01479 42 00 42


When a rental booking is made, these Terms & Conditions are deemed to have been accepted.

1. Contract of Hire

The hiring contract is between yourself the Renter and the Owner of Mallachie Holiday Home. Vacation Rental Support LLP (VRS, Vacation Rental Support) act as managing Co-Hosts for the Owners of the Property and are not Principals. The hire of the property is for holiday purposes only unless otherwise agreed in writing with the Owner or Vacation Rental Support. Mallachie Holiday Home should not be used for stag parties, hen parties, weddings or any special event without prior discussion and written agreement with Vacation Rental Support or the Owners. We do not accept bookings from Renters under 25 years of age unless otherwise agreed in writing with the Owner or Vacation Rental Support. Your contract is between you and the Owners of the property and is subject to the following conditions.

2. Payments

2.1 Initial Payment, Deposit, Reservation

2.1.1 Direct Bookings: Direct bookings are bookings made directly via or phone or other website owned and operated by VRS. Payment of direct bookings may be made online with credit or debit card or alternatively by bank transfer.

2.1.2 Payment 'Cooling Off' Period for Direct Bookings Only:

For direct bookings (not bookings via OTA's such as Airbnb, TripAdvisor etc) there is a 48 hour cooling off period from the time the payment is made. During this time, the booking may be cancelled and a full refund issued less a 1% administration fee.

2.1.3 OTA Bookings such as Airbnb, TripAdvisor,

Bookings made through OTAs (Online Travel Agents such as Airbnb etc) must be booked and paid for according to the instructions, terms and conditions on the specific OTA site through which this booking is made.

2.2 Remaining Balance Payment

2.2.1 Remaining Balance Payment For Direct Bookings: For bookings made direct, the Rental payment balance is due for payment 90 days before the holiday commencement date.

2.2.2 For OTA Bookings such as Airbnb, TripAdvisor,

Bookings made through OTAs (Online Travel Agents) must be booked and paid for according to the instructions, terms and conditions on the specific OTA site.

3. Confirmation of Booking

Confirmation of the booking will be sent to the Renter via email.

4. Numbers of Guests at the Property

In no circumstances may more than the maximum number of persons as stated in the property advertisement or website occupy a property. The Owner/Vacation Rental Support reserve the right to refuse admittance if this condition is not observed. The person who completes the booking, i.e. the lead name, certifies that he or she is authorised to agree to the Booking Conditions on behalf of all members of the party, including any changes. The lead name must be over 25 years of age and a member of the party occupying the property. The lead name agrees to take responsibility for all members of the party. The Owner/Vacation Rental Support reserve the right to refuse or revoke any bookings from parties that may, in their opinion, (and at their sole discretion) be unsuitable for the property concerned. Exceeding the maximum number of persons may invalidate the property insurance.

If you have arranged to take a pet with you, please observe the individual property regulations. For all houses, pets must not be allowed upstairs, in bedrooms or on soft furnishings, and must not be left unattended in a property. 

5. Your Personal Data

The Personal Data that you provide will be managed by Us (Vacation Rental Support) and may also be forwarded to the Owner of the property. You may be contacted by either Us and/or the Owner with regard to your forthcoming reservation. Your details will not be shared with any third party other than that stated in our Privacy Policy. For further information regarding GDPR and how we handle Personal Data please refer to our Privacy Policy.

6. Vacation Rental Arrival and Departure

Unless otherwise agreed with us, arrival time at your accommodation is after 16:00 hours and departure time is no later than 10:00 hours. The arrival policy at most properties is 'self-entry' via keys kept in a coded 'lock box'. If the policy for your rental property is different this will be noted either on the booking site or in the communications sent to you.

7. Condition and Cleanliness of Your Vacation Rental

Please keep the house clean and tidy and leave it in a similar condition of cleanliness to when you arrived. 

8. Specific Health or Mobility Difficulties

The property details aim to give accurate descriptions of the property. Should there be any specific health or mobility difficulties which may affect a party member this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed.

9. Keys

The Renter is responsible for the return of all keys to the property. Vacation Rental Support reserves the right to charge the Renter for a replacement key plus a £12 handling fee in the event that keys are lost or not returned to the property. In the event that access must be gained to the Property due to loss of or misplacement of keys, we reserve the right to charge a fee commensurate with the costs incurred (this would be in addition to the cost of replacement keys if the originals cannot be found).

10. Pre-Existing Damage

Upon arrival, if you become aware of any pre-existing damage to the property or its inventory, please inform us.

11. Smoking

Mallachie Holiday Home is a non-smoking property. If smoking is detected following your stay a charge of between £100 and £300 may be made against your Damage Deposit.

12. Damage Deposit (or Good Housekeeping Deposit (GHD))

A pre-authorization against your payment card of GBP 300.00 is due 1 day after arrival and released 1 day after departure.

Provided the property is left at the end of the rental in a similar condition to when you arrived, no claim will be made against the Damage Deposit. 

If payment for rental is made by bank transfer, then the Damage Deposit is due 21 days prior to arrival. Admittance to the property may be refused if the Damage Deposit has not been received.

13. Claim Arising

If there is a claim for loss, damage or additional cleaning following your departure, Vacation Rental Support will charge/deduct the required amount from your Damage Deposit and inform you of this. In the event of a claim, the Owner is required to provide you with a breakdown of the claim along with photographic evidence. These services are normally carried out on behalf of the Owner by Vacation Rental Support.

14. Eligibility Limitations

VRS is not required to accept bookings for Mallachie from persons who are under the age of 25 or all male or all female groups comprising more than 6 people or bookings for stag parties, hen parties, weddings or any special event without prior discussion and agreement with Vacation Rental Support or the Owner, nor are Owners or Vacation Rental Support required to honour such bookings. Approval for such bookings may be applied for by emailing Vacation Rental Support at:, or phoning, 01479 42 00 42 during normal office hours. Approval for such a booking may be refused with no explanation given. Permission is at the sole discretion of the Owner or Vacation Rental Support. Both the Owner and Vacation Rental Support will be entitled to request Guests to immediately leave the accommodation if the occupants are all under the age of 25 or do not meet the booking eligibility requirements. The Renter will not be entitled to any refund of any of the rental charges in these circumstances.

For some properties and/or some letting instances, a team member from Vacation Rental Support or the Owner may need to greet you prior to the handing over of the keys for the accommodation. If this is the case, then details will be sent to you via email during the booking/enquiry stage.

For some properties and/or some letting instances, a higher than usual Damage Deposit may be required and/or additional proof of ID and/or proof of the number of people staying at the property. There will be an enhanced Damage Deposit for certain types of booking: weddings, stag/hen parties, film shoots etc, if such a booking is accepted.

15. Reservations, Confirmations and Charges

Reservations are deemed to be confirmed when a confirmation email has been sent to the Renter. In order to secure a reservation, a deposit payment of 30% of the total rental charge is normally required. A credit / debit card or bank transfer payment secures a reservation. If full payment of the rental charges has not been made at the time of reservation, then the balance of the rental is due 90 days prior to arrival. If the dates of the stay are within the 90 day period, the full rental amount is to be paid at the time of booking the reservation.

16. Cancellations

16.1 Booking Cancellation or Adjustment by Us

VRS hopes that it does not have to either cancel or adjust your reservation in any way: however, as unforeseen problems do occur, we would contact you immediately to discuss any such cancellation or adjustment. If the circumstances affect your desired property, we will endeavour to find you alternative and similar accommodation at a similar rental. If there is no alternative or the alternative is unacceptable to you, or the rental more than you wish to pay, the Owner will refund all of your rental payment if the rental was booked direct. If the rental was booked via an OTA such as Airbnb then the policies of the respective OTA will be followed. Except where otherwise expressly stated the Owner and Vacation Rental Support shall not be liable for changes beyond the Company’s control or beyond the control of the Owner.

16.2 Cancellation by You

Please consider taking out Cancellation Insurance.

If you are forced to cancel your holiday, please inform Vacation Rental Support by email as soon as possible after you are aware of the need to do so. If you notify us of the cancellation by phone, please also confirm the cancellation with us via email. The day we receive your notice to cancel is the date on which we will cancel your booking. For a 100% refund of the deposit, and other monies paid excluding any booking fee, the booking must canceled at least 91 full days before the Check-In date and time; no balancing payment is required. If you cancel less than 90 days before the Check-In date and time, then no refund will be issued, and no balancing payment is required.

We strongly advise that you ensure that your holiday insurance covers you for the above.

17. Complaints

Vacation Rental Support hopes that you will not have any cause for complaint but, in the event of a problem arising, in the first instance, contact Vacation Rental Support or the Owner of the property immediately so that any problem may be speedily resolved. If, after this, you feel that the problem was not resolved then you must, within 7 days of the end of your holiday, put your complaint in writing to Vacation Rental Support. All communications will be copied to the Owner for their comments and response. Please be aware that VRS acts as a mediator in these situations to try to facilitate an outcome satisfactory to both parties and that your contract is with the Owner.

18. Liability

In completing the booking, you agree to indemnify Vacation Rental Support LLP against all loss and damage arising directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any member of your party.

The Owner of any property for which Vacation Rental Support LLP provides any services is insured against loss or injury through their negligence. In the absence of any negligence or other breach of duty by the Owner, the use by Tenants/Renters of any property or its facilities is entirely at their own risk.

19. Law Jurisdiction 

The contract between you and the Owner is subject to the exclusive jurisdiction of the Scottish Courts. These Guest Terms and Conditions herein were published on the 16 November 2019 and are valid until 15 November 2020, unless replaced earlier, and supersede all previously published Terms & Conditions on this website.

20. Changes to these Booking Conditions

20.1 We may make changes to these Booking Conditions at any time by sending you an email with the modified Booking Conditions or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. If you continue to use the Site after that period or date, it means that you accept any such changes. The modified Booking Conditions will not apply to any Bookings that we confirm with you before the date the modified Booking Conditions come into effect.

20.2 No representative, agent or salesperson has the authority to vary, amend or waive any of these Booking Conditions. No amendment, variation or waiver of any of these Booking Conditions will be valid or have any effect unless accepted by us in writing.

Last updated 12/12/2019 - 16:08


Mallachie Holiday Home

Boat of Garten

Cairngorms National Park

PH24 3BP

01479 42 00 42


Website supplied and operated by Vacation Rental Support LLP,

Registered in Scotland. Reg No: SO306370.

Registered address: Summit House,

4-5, Mitchell Street,Edinburgh, EH6 7BD.     

01479 420042